Last updated: 20.07.2026
This Refund Policy explains the refund conditions applicable to rankzupAI subscription payments and should be read consistently with the withdrawal-right exception set out in the Distance Sales Agreement.
rankzupAI is a digital service, and upon activation of your subscription, performance of the scanning/monitoring service for your brand on AI platforms begins immediately. Under the exception provided by the Regulation on Distance Contracts, once service performance has begun with your consent, the right of withdrawal cannot be exercised and the amount paid is non-refundable.
Most new subscriptions begin with a 7-day free trial, during which no credit card is requested and no charge is collected. This lets you test your purchase decision before paying — if you cancel before the paid period begins, no charge arises.
In cases of duplicate payment, payment for the wrong plan or similar clear transaction errors, your request will be evaluated separately if you report the situation to kvkk@rankzup.ai.
Without prejudice to the rule above — that is, without giving any firm refund commitment — if you have a request for assessment regarding not-yet-used subscription months, you can send it to us via kvkk@rankzup.ai. Each request is evaluated separately according to its specific circumstances; no advance guarantee of a positive or negative outcome is given.
In cases where the service is not performed at all or not performed properly within the announced scope (e.g. a system-caused, long-lasting and irremediable outage), your rights arising from the Consumer Protection Law (TKHK) are reserved; you may also report such cases to destek@rankzup.ai.
For all your refund- and cancellation-related requests, you can reach us at kvkk@rankzup.ai.